Fully Mission Capable

All things finally moved at once.  My Dad and I headed into Dallas to Maverick Harley Davidson where his motorcycle was getting some work done, and after a few hours of hanging around he had his motorcycle and (after an oil change) mine was ready to go as well.

All packed and ready:

So, for the first time, we were rolling toward our stop of the evening, and Steve was rolling toward his.  It was the first time that we were all moving at the same time, and it was nice to have all of us on the road at the same time.

We will meet up today in Amarillo, TX and continue the trip north, arriving in Sturgis tomorrow (Saturday).

It was an interesting experience at Maverick Harley Davidson yesterday.  My Dad has spoken again and again about how great the experience was at this particular dealer, and it was no disappointment.  From the moment we walked in until we left, the sales staff, service staff, and everyone we came into contact with were amazing.

Not once did anyone try to “sell” anything, rather they were all very friendly, helpful, and cheerful. This made me want to buy something even more (don't worry Michelle, no purchases!).  My Dad has said this is the experience he has every time he is there.

So why spend time on this blog about this experience?

It seems more and more rare that businesses truly practice customer service at a high level.  It was truly refreshing, and it speaks to an organizational culture at this particular dealership that treats their employees as more than just a revenue generator, and employees that are actually enjoying where they work, and who they work for.

I have been in a bunch of Harley dealerships over the years and some are good, some are not so good.  Harley has done an amazing job at making their dealerships a destination.  How many times have you heard of people just heading to a Honda dealer?  In my life… I have never heard that.  However, people flock to Harley dealers just to hang out.

It’s an amazing marketing phenomenon.

The problem is that in many Harley dealerships the attitude seems to be that the customer came in here because we are Harley, so we’ll sit and let you come to us.  What I experienced yesterday was the exact opposite.  Employees that seemed grateful that the customer was there, and would do nearly anything to make your visit to their store a positive one.  If I ever buy another Harley, I’ll likely buy from Maverick, no matter where I am in the country.

Gotta be brief this morning… I’ll write a bit more once we all make link-up today… looks like rain may be upon us!